What to Include
Business name, property location, contact name, phone number, issue severity, system type, affected area, equipment involved, and any troubleshooting already performed.
Client Support Services Portal
Service request support for existing GTECH AV Group systems.
Thank you for choosing GTECH AV Group. This page helps us collect the right information so we can understand the issue, route the request properly, and support your audio, video, lighting, control, networking, or camera system as efficiently as possible.
Please include as much detail as you can. The more information we have about the location, equipment, severity, and troubleshooting already performed, the faster we can determine the next step.
Support Hours
Normal business hours: Weekdays, 9:00 AM – 6:00 PM EST
After-hours: Weekdays after 6:00 PM, before 9:00 AM, weekends, and holidays
Labor rates may apply depending on the request type, response time, and service agreement.
Labor Rates May Apply
Service labor rate guide
Rates are shown for service planning purposes. Final billing may depend on the scope of work, travel, emergency response, warranty status, service agreement, and approved work authorization.
Labor Type
Time of Labor
Hourly Rate
Straight Time
Weekdays, 9:00 AM – 6:00 PM EST
$150.00
Overtime
Weekdays, 6:00 PM – 9:00 PM EST
$215.00
After-hours, Weekends & Holidays
Weekdays, 9:00 PM – 9:00 AM EST, Saturday, Sunday, and GTECH observed holidays
$275.00
GTECH AV Group is not liable for indirect, incidental, or consequential damages arising from or related to the services provided.